Shipping policy

Shipping & Delivery

  1. Orders are generally processed and dispatched within 3 – 5 business days from the date of order confirmation. Dispatch timelines may vary depending on product availability, order volume, location or other operational requirements.

  2. Delivery timelines after dispatch may vary depending on the delivery location, courier partner and other factors beyond Petverse's reasonable control. Any delivery timeline communicated is an estimate and should not be considered a guaranteed delivery date.

  3. Shipping charges, where applicable, will be displayed at checkout before the order is placed. Any complimentary or promotional shipping offer will be subject to the terms applicable at the time of purchase. Petverse reserves the right to modify or withdraw such offers at its discretion.

  4. Customers are responsible for providing a complete and accurate delivery address, contact number and other required shipping information at the time of placing the order. Petverse will not be responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete information provided by the customer.

  5. Once an order has been handed over to the delivery partner, delays may occur due to courier operations, weather conditions, natural events, regional restrictions, service disruptions or other circumstances beyond Petverse's reasonable control.

  6. Customers are advised to track their shipment using the tracking information provided, where available. In case of an unusual delay or delivery issue, customers may contact Petverse support for assistance.

For cancellations, delivery-related claims, replacements, warranty, returns or store credit, please refer to the Returns, Refunds, Replacements and Warranty Policies.

For delivery-related issues, warranty claims, replacements or other support under this policy, customers must contact Petverse at support@petverse.in with their order details and relevant photographs/videos, where applicable.